If you see two charges for the same order, first check the status of each transaction. One of the entries may be a temporary pending authorization rather than a completed charge.
Pending authorizations are normally released automatically according to your bank’s processing time. The time required for the pending amount to disappear is determined by your bank or card issuer.
Please contact your bank and our support team if:
- Both transactions are shown as completed charges; or
- A pending authorization has not been released after your bank’s normal processing period.
When contacting OVAL Support team, please provide:
- Your order number;
- The transaction date and amount;
- The payment method used; and
- Only the last four digits of the card.
Security reminder: Never send your full card number, security code, password, or verification code to OVAL.