If your app displays “Left-Side Unit Connection Issue” or “Right-Side Unit Connection Issue,” we’re sorry for the inconvenience.
This message usually indicates that the system has detected a USB connection issue. The cable may not be fully plugged in. Try unplugging and reconnecting the USB cable, making sure it is securely connected, then check whether the message clears.
See the image below for the USB cable location:
If necessary, repeat this step and check whether the message clears.
If the message remains after reconnecting the USB cable several times, please contact our support team.