Whether you have questions about your product, setup, everyday use, or an order, the OVAL Support team is here to help.
Support Hours and Response Time
- Support hours: Email support is available 24 hours a day, 7 days a week. You can contact us anytime.
- Response time: A member of our support team will provide an initial response within 24 hours of receiving your email.
How to Contact Us
We currently provide customer support by email. Please send your questions to our official support address:support@ovalhome.com
You can also click Submit a Request to contact our support team.
To help us understand your situation, please include a brief description of the issue. Depending on your question, you can also include:
- Order questions: Your order number and the email address used to place the order.
- Product or app issues: Relevant photos, videos, or screenshots of error messages, along with any steps you have already tried.
What Happens After You Email Us?
You will receive a confirmation email titled “We've received your request”, which includes your request number for future reference.
If you have additional information or follow-up questions about the same issue, simply reply to that email.
If you do not see the confirmation email, please check your spam or junk folder.