After you complete your purchase, OVAL will automatically send an order-confirmation email to the email address you previously provided at checkout.
The email includes a View Order link that you can use to review your order details. If your order status changes, OVAL may send additional notifications, such as shipping and delivery updates, in separate emails.
If You Did Not Receive an Order-Confirmation Email
Please try the following:
- Wait a few minutes and refresh your inbox.
- Check your spam, junk, and promotions folders.
- Use your email search function to search for “OVAL.”
- Confirm that the email address entered at checkout is correct.
- Check that your email service is not blocking messages from OVAL.
If you still cannot find the confirmation email, please contact our support team and provide:
- The full name used for the order;
- The email address entered at checkout;
- The shipping address;
- The approximate date and time the order was placed.
Please note: Do not place another order until the status of your original order and payment has been confirmed. This helps prevent duplicate orders or charges.