You may be eligible to cancel your order so long as the order has not been processed or has not shipped.
Please contact our support team as soon as possible and provide:
- Your order number;
- The full name and email address used for the order;
- Reason for cancellation.
OVAL will try to complete the cancellation request before order processing begins. However, cancellation cannot be guaranteed once the order has entered processing or has been shipped.
If your order can no longer be canceled, please wait for delivery and follow the applicable return or sleep trial process. Do not refuse the delivery or ask the carrier to reroute the package.