If your package is delayed, lost, or marked as delivered but cannot be found, first review the carrier’s tracking page for the latest status, delivery notice, or delivery photo.
If the package is marked as delivered, please check:
- Around the delivery address and any designated safe locations;
- With household members or neighbors;
- With the building reception, mailroom, or property manager; and
- Whether the carrier left a delivery notice or additional instructions.
If the package still cannot be located, contact the carrier and request an investigation.
If you still need assistance, contact our support team and provide:
- Your order number;
- The tracking number;
- The carrier’s investigation or reference number, if available.
OVAL may request additional information while the carrier investigates the shipment.