OVAL recommends shipping your order directly to a supported address using the shipping options provided at checkout.
We do not recommend using a freight-forwarding service or asking the carrier or another third party to reroute the shipment to a country or region that OVAL does not currently support.
Orders delivered through a freight forwarder or rerouted outside supported delivery areas may not be eligible for the OVAL sleep trial, return, exchange, replacement, or regional shipping support.
Important Note
Once a shipment has been delivered to a freight forwarder or rerouted by the customer or another third party, OVAL cannot verify how the package is handled during the additional transit.
OVAL is not responsible for loss or damage caused by the freight forwarder, rerouting service, or other third party after the package has been delivered by the original carrier. OVAL may also be unable to arrange a carrier investigation, replacement shipment, or return pickup outside its supported delivery areas.