OVAL is currently unable to guarantee a specific shipping or delivery date. The estimated shipping and delivery timeline available for your order will be displayed at checkout.
If you need to delay shipment or temporarily place your order on hold, please contact our support team as soon as possible and provide:
- Your order number;
- The full name and email address used for the order;
- The requested change status;
- Your preferred shipping timeframe, if applicable.
OVAL will try to accommodate your request before order processing begins. However, a shipping delay, order hold, or specific shipping date cannot be guaranteed once the order has entered processing.
If the order has already shipped, OVAL may no longer be able to change the shipping schedule. You may contact the carrier directly to check whether delivery rescheduling or package-hold options are available.